Our Rapid Technical Support is an excellent option especially if you are a web designer or a web host reseller who does not have the time, resources and technical capabilities to support their end-users. This service covers 24×7 technical support for your customers anonymously.
All you have to do is follow the wizard in our Site Setup interface of your reseller panel to customize your support desk. Once done, you are all set to offer 24×7 technical support to your clients and they receive answers to their issues within 1 hour of their posting a support ticket. They can keep a track of their support queries and you being a reseller can also keep an eye on the tickets and update the tickets directly from your reseller panel. All tickets are answered by our support staff under your brand name and through your mail server account.
All this means that the same great support you have experienced from us is now available to your clients too – all at a very nominal cost per month. Our expert technicians will be available 24×7 to answer your entire customers support requests without disclosing our identity. Learn more about Rapid Technical Support
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RTS Features
- Site setup wizard to customize and brand the support desk to your company’s web site’s look and feel.
- Private name server (ns.1yourcompany.com & ns.2yourcompany.com). All of your customer will be using that assigned name server.
- Your sub domain like http://support.yourdomain.com and your outgoing mailserver setting for email notifications.
- Customer signatures based on time slots and canned replied specific to your company be defined.
- Knowledge Base, news and announcements, fully featured support desk and control panel all branded under your company name and your choice of colors too.
- Choices of pushing all tickets to our support desk or manually push tickets to our support desk. You decide what we take care of.
- Feature rich reports for analysis and statistics of support desk performance, time spent on tickets, average response times, etc.
- ASP.NET and AJAX based client-server architecture offers rich user interface functions, which makes work faster, smarter and more efficient.
