Our support team is our strength. We know that our infratructure is only part of the hosting equation. At the core of our mission to deliver a superior customer experience is our team of dedicated and passionate professionals, who are committed to exceeding customer expectations every day.
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Customer First Approach
Our customer support teams are made up of technical support executives, billing support representatives and customer service representatives. Their mission is to listen to and resolve customer issues in a friendly and empathetic manner.
But, our customer-facing support teams are not the only people who represent these values—every employee at Window Web Hosting shares a common desire and commitment to delivering an excellent customer experience. In fact, every member of the senior management team began his/her tenure at Window Web Hosting as a customer service representative.
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People with Passion
Exceptional service starts with committed people. Great customer support representatives have more than just exceptional technical skills-they have a strong desire to solve problems for customers. Anyone who joins the Window Web Hosting team must first demonstrate a strong passion and dedication for helping people. Prospective employees must possess a core value set: courtesy, patience, friendliness and professionalism along with the desire to always act in the customer’s best interest.
Staying current with our customers’ needs is an ongoing process. With that in mind, our customer support departments function in a team environment and meet regularly to brainstorm new and proactive ways to address customers’ concerns. By taking a team approach, every individual shares his/her experience and gains new perspectives and learning from each customer interaction. Additionally, we have a committed investment in training, which means our team members keep current with the newest technology and master the latest innovations in customer support.
