If your web site downtime is more than a cumulative .72 hours per month, we will credit the amount of downtime over .72 hours to your next hosting fees. Downtime is referred to as our network equipment being down. We do not possess control over the Internet, therefore we cannot guarantee that you will be able to access your site due to circumstances beyond our control. We guarantee that our network will be up and functioning 99.99% of the time per month. We feel a safety net of .01% each month allows us time for repairs and unforeseen events that may arise.

In order for you to receive a credit on your account, you must request such credit within ten (10) days after you experienced the down time. You must request credit by contacting us at billing@windowwebhosting.com. For security, the body of this email must contain your account number, the dates and times of the unavailability of your website, and any such other customer identification. Credits will usually be applied within thirty (30) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event of an outage.

Credits shall not be provided to you in the event that you have any outage resulting from

(1) scheduled maintenance as posted from time to time at our customer portal,
(2) your behavior or the performance or failure of your equipment, facilities or applications, or
(3) circumstances beyond WWH's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services, including DNS propagation, domain name registration/transfer, failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your web site, or
(4) a client breaking any item in WWH's Acceptable Use Policy causing a machine to fail as a result.